| Address: | hyamal Cross Road Ahmedabad Ahmedabad District Gujarat India - 380051 |
Order # 1-9957X-4550-XZP placed on 19th of May 2021 on the Perfumologist.in site of Projekt Perfumery India.Estimated delivery date was mentioned between 22nd-25th of June. But it has been almost 4 months now, still I have not received my order and on top of that i get misleading information regarding the status of the order such as--- "Due to transport issue we are unable to dispatch the order". Last month I even received a text on whatsapp with a tracking ID that my order has been dispatched but on tracking the same I found that there is no such record of it. Raised the same to their customer service, the answer from their end was that the order has not yet been processed. Day by day they are providing false information regarding my order and till date I am still in dark regarding the status of it. I have attached few relevant screenshots of their updates and the wrong tracking ID. Please take severe step against such substandard business entity who are not at all bothered to mitigate or solve such delay order issues and they are just simply wasting my time & money. Now a days even after contacting them, they are not providing any sort of response or solution & such unprofessional approach is really not at all acceptable.This is the second time I am facing such issue from this E-commerce site. Last year they did a similar stint with one of my order and only after placing a consumer complaint I received the order.Also have made a formal complaint to the Government Consumer Complaint site regarding this issue. These days their Perfumologist.in site doesn't exist anymore & no way of communicating regarding my order. Absolute fraud these people are.If you have an ounce of professionalism my number is provided please call me perhaps I shall teach you some aspects of doing a proper business as well get to know what has happened to my order. Never again I am ordering from this site again.
In conclusion, it is my humble request that the mentioned order gets delivered to me as soon as possible or else I would want a full refund of my money along with compensation of my lost time that I have spent behind them.
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