PRTC — the conductor shouts like hell and using atrocious language

Address:

Pondicherry, Puducherry

The conductor and driver in the a.c bus which i was to board by 3.00 p.m on 20.5.15 behaving in a wrong way.. Even though i was on time 2.45 the conductor is scolding me like anything when i was asking why u r talking like this give respect to passenger. He is what u r collector or c.m for pondicherry, and using vulger words. My uncle was with me who was elderly person, he even scolded him and not giving respect to him. I need proper explanation and the needy steps to be taken for this