PTron — I did so many emails about my subject no one work on mine

I did so many emails about my refund you said buy another one pair and you will refund my original product money but I haven’t yet receive my refund...if you not take any action I’ll have to return the new product or I have to put complain against you brand or service in consumer forum so plzzz refund my money as soon as possible because I already sent my all bank details for refund