PTron — Not replacing the earphone

Address:Plot No. 2, 8-2-703/2/B, Road Number 12, Banjara Hills Hyderabad Hyderabad District Andhra Pradesh India - 500034

Hello

I made a complaint on 1 august 2020. Ptron company is not replacing my earphone boom 3, this earphone is in the warranty my ticket number: pr380881, earphone both side is not working
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My issue is still not resolved. As suggested by Ptron I had couriered the product to their address and it got delivered on 22nd August itself, and until now I don’t have any information on further progress. I am tired of following up, i have followed like 6-7 times and all of them are unanswered till now. Below is my issue and ticket no: PR380881

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