PTron — One part is missing

Address:

Thannippatta house vadakkumpadam po karimbanthodi, nilambur

Dear Customer Service,

I am writing to express my disappointment and frustration with the product I recently purchased from your company. Specifically, the pair of earbuds that I received were faulty and one of the earbuds was missing a significant part, making it impossible to use.

I had high hopes for these earbuds as they were marketed as a top-quality product with superior sound quality and comfort. However, upon receiving them and attempting to use them, I quickly discovered that one of the earbuds was missing a part. This not only made it impossible to use that earbud, but it also affected the overall sound quality of the product.

I have tried contacting your customer service team multiple times to address this issue, but have not received a satisfactory response. I have been told that the missing part cannot be replaced, and that I must purchase a new set of earbuds in order to have a working pair. This is completely unacceptable.

As a consumer, I expect the products I purchase to be of a certain quality and to function as advertised. When a product is faulty, I expect the company to take responsibility and make things right. I have been greatly inconvenienced by this experience and I feel that I have been let down by your company.

I would like to request a full refund for the defective product, as well as compensation for the time and effort I have spent attempting to resolve this issue. I hope that you will take this matter seriously and take steps to ensure that other customers do not have to go through a similar experience in the future.

Sincerely,

Fayis