PTron — ptron echo bluetooth wireless adapter for smartphones (black) 1

My order is order pt137566. I have received the item, and did not use it, jsut checked how the mic works and found it horrible... Wanted to initiate the return as per the policy of the website (Within the week of receiving), however, it is impossible to reach ptron customer service, i wrote them an email, i made a ticket on their website - no luck. When you call them it keeps on saying that the customer service is busy, that's it. So i lost my 900 rs i guess with this fraud