PTron — refund can't processing

Ramesh Venkatachalam

Address:

Palred Retail Private Limited. Plot No. 2, 8-2-703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034. Tel: 040 - 67138888.

Hi i am buying new one solero 2.4a charging cable via amazon.in i am now attached rating screenshot & new purchased product with bill.

Dear ramesh v,
Hi ramesh,

Thank you for contacting ptron!

Thank you for sharing the tracking details with us. Our team will get back to you once after receiving the product.

Please feel free to contact us for further assistance.

Till date 29july2020 no one can't contact to my refund process.

So please process my refund.
Warm regards.,
Ramesh. V.,

+2 photos

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PTron customer support has been notified about the posted complaint.

Jul 29, 2020

Updated by Ramesh Venkatachalam Dear RAMESH V,
Hi Ramesh,

TICKET ID: 959227

To proceed with the Warranty Claim please follow the steps below of "Product Dispatch for Warranty Claim"

1. Courier the product with the invoice (Mandatory) to our seller address as below preferably by India Post

Palred Retail Private Limited 8-2-703/2/8, Road No.12, Banjara Hills, Hyderabad, Telangana Pin Code: 500034

2. Ensure to mention the Ticket No. on the package.

3. Once you return the product to our seller address, please share the tracking number and the courier name through which you have returned the product.

Please dispatch the product within 4 working days from the date of receipt of this email. The replacement policy will not be applicable if it exceeds 4 working days.

Alternatively, you can also go ahead and buy a new pTron product from Amazon.in of Original Invoice value or higher, help us with the order feedback, and product rating (to confirm the purchase). We will return the value of your Original (old) pTron product (as per the Original Purchase Invoice). Steps 1 to 3 above for "Product Dispatch for Warranty Claim" still apply.

Kindly intimate us with the option you choose via a reply to this email.

Regards,
Support Team