| Address: | Gautam Buddh Nagar, Uttar Pradesh |
I had purchased a Puma sports shoe from your franchisee - S.S. Enterprises, Sop No. 172, 1st Floor, Great India Place, Sector 38A, NOIDA.
Article No:[protected] size UK 7. Cost Rs.8, 500.
However, just 7-8 months after purchase, the Mesh on both side of the pair was torn/ cut. I would like to mention that the actual period o[censored]se is much less - only around 3-4 months as I had gone to the US and had left behind the shoes in India.
The pair was taken to the above franchisee on 16-Apr-2015 [customer claim form No: 630 copy attached] who sent it to the quality department.
However, it was informed by the franchisee that no replacement or even repair is possible as per the quality department.
Our entire family has been regular users of Puma products for a long time. This is the first time we have faced any quality problems in a Puma product. It is extremely surprising and disturbing that such an expensive product from such a reputed brand turned out to be of such poor quality. Further, the product is not even being repaired, leave alone being replaced.
When we buy a Puma product we have high expectations. I would have expected this Rs.8, 500 pair of shoes to last me atleast 18-24 months O[censored]SE.
Our family is seriously having a rethink on using Puma products if the quality is detoriating, AND, there is no support from the Company. There are many alternatives available, and at a lesser price. Because if a Rs. 8, 500 pair will last only 3-4 months, I might as well buy a Rs.3-4 thousand pair and not feel bad when it gives me lesser service.
So, is it bye to Puma products ?
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