Puma — Dissatisfaction

Address:

New Delhi, Delhi

1- I have purchased two sets of PUMA shoes from puma factory outlet which is located at mahipalpur (New Delhi - Near by IGI airport Delhi). 2- I was quite happy with this product but after 2 months from the date of purchase (Nov 14 - purchase date) both shoes got damaged. 3- So i want the replacement of the same. 4- You guys won't believe the actual price of this shoes is 15000 Rs (INR) where one set is for MEN and one for WOMEN. 5- So would request you please help to locate the further action for the same.and take the necessary action AEAP. After compiling the report the reply is mentioned below. Hi Tushar, With regard to your mail, We regret to inform you that after inspection of the product it has not been approved as a manufacturing defect, the defect in the product is due to usage pattern(wear and tear). We wish to inform you our exchange policy : we extend a warranty of 3 months on manufacturing defects from the date of purchase of the PUMA product and unworn merchandise to be exchanged within 15 days. So, we will not be in a position to provide you further assistance (replacement) at this point of time for this particular product.