Puma — Money deducted but order not reflecting in my account

I recently ordered a pair of shoes and a bag from puma India but the money is deducted from my account and the order is not placed. There has been confirmation from their end neither vial mail, nor texts and they won't even answer calls.

Here are the details of my transaction:
UPI Transaction id[protected]
Collect id-billdeskpg.[protected]@hdfcbank
Amount paid-3391.96