Puma — Money Deducted via RazorPay, but Order not placed

I tried to place an order online to Puma.com India website
The payment was pre-paid, I choose Amazon pay wallet
The money was dedcuted, i got an email from Razorpay on money dedecution but Puma.com displayed message "Payment failed"
Razorpay has asked to reach out to Puma but I cant seem to get through their helpline number
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Its been 5 days, still following up with puma, no refund yet, not order was eventually placed. Terrible experience

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