Punjab National Bank Housing Finance Ltd. — No documents and welcome kits received from PNBHFL

Address:

Lucknow, Uttar Pradesh

I have done a BT of my existing HL from HDFC Ltd. to PNBHFL and PNBHFL team has collected all the documents, details and fee from me. Even they have started the EMI of my HL but still I am waiting for the welcome letter, amortisation schedule, list of documents submitted to them, sanction letter with ROI and amount, copy of my form with T&C which has been asked to signed blank with a commitment that they will send it to me as scan letter. I have taken many followup on mail - phone and their representative has given the commitments too but so far no improvement. Can someone help me in this scenario.