Punjab National Bank Housing Finance [Pnbhfl] — About pre-closure letter

Address: J.M road,Shivaji Nagar, pune

I have requested for Pre-Clauser letter from pnbhfl.its more than 35 days from my application date but still i have not received letter yet.
As per the bank rule and policy they will provide the letter in 21 days.
I have communicated them via phone, personal visit(By adjusting my office timmings)in bank and also alternate days I am taking the followup via email but not received any input from pnbhfl.
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Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.
 
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    Punjab National Bank Housing Finance [PNBHFL] Phone
    +91 11 2335 7174
    1 800 120 8800
    Punjab National Bank Housing Finance [PNBHFL] Address
    9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi, Delhi, India - 110001
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