[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — About refund of home loan processing fees.

Address:	411041
Website:	www.pnbhousing.com

Dear sir/ madam,

I have gone through very very bad experience with pnb hfl. i think they have started the racket of deceiving people those who are come in contact with them for getting home lone.

My case is...

I am shivdatta gadakh (pnb hfl file no. hou/pun/0215/212416)

I have booked property in amit enterprises, pune, maharashtra, on 5th of feb 2015. then i met to pnb hfl executive mr. govind game for home loan perpose on 7th of february 2015 at my home at nanded city, pune
Mr. govind ([protected]) asked me few questions. one question was ' do you have any current bank loan? i answered 'no'. then he asked me for required documents. then i gave him all the documents as per the list provided by him. then i gave him cheque (no - 338979) of rupees 5618/- as a processing fees told by him. he assured me, that i will get 20 lakhs rupees loan on my per month salary 35155/-.

Then after a week i got verification call from pnb.in that call pnb hfl person told me that, i have taken a loan of rupees 23000/- in year 2009 and seems ' settled', then i was shocked.

I called my father to ask about this loan then he told me that we had taken a loan from a ashwinath dairy. this dairy has deducted all the installments regularly from the milk payment, so there shouldn't be any issue of 'settlement'. i also collected the installments summary from that dairy. but problem is that this loan has been given by icici bank, nasik, through ashwinath dairy to group of needy farmers and i was one of them. ashwinath dairy has deducted the installments regularly from the our milk payment but not deposited cheques in icici bank regularly some cheques were bounced also. so that's why it seems ' settled' and it all due to that dairy and not because of me.

I sent the 'summary of installments' deducted by dairy and 'no dues' certificate of icici bank to mr. ajay mare and mr. yogesh date by e-mail as per suggested by mr. govind game.

Then i was calling mr. govind game regularly to know my loan status, then every time he was saying me that your file is in process. last time when i called him that time he said me that ' don't call me frequently, when your loan will be sanctioned i will inform you' and he disconnected the phone. so, i was waiting for his call but i didnt get any call from him.

So, i visited pnb hfl, shivaji nagar pune office on nov23, 2015 and met to mr. james kerketta who was a senior of mr. govind. he told me that my application was terminated on 19 feb 2015 due to c-bill issues. this was shocking for me because mr. govind game should have informed me on same date but he didn't tell. and i didn't get any termination message from the system. mean time i had applied for home loan in other bank and i got that.

My loan case has been rejected by the authorities stating my cibil credit's poor performance. after my continues probing in the same matter, i found that there were no authentic reasons quoted by your officers. on the other hand i have enquired and found that the concerned staff member namely mr. govind game has failed to perform his duty. his negligence was the main reason behind rejection of my loan case. i have gone through tremendous frustration.

I didn't receive single email, message, receipt regarding all this. i found total negligence from pnb hfl side. even on nov 23, 2015 first time i came to know from pnb hfl about my loan file number and rejection date. mr. govind game never gave me his e-mail id for mailing.

Even, mr. james kerketta, senior persone at pnb hfl shivaji nagar pune, told me just mail me (his mail id: james. [protected]@pnbhfl.com) detail problem i will try to refund. i did mail him in detail but he did not reply me and did not do anything to get my money. even they did not give me my documents back which i had submitted for loan processing.

I asked them to give me in written that why cant you return my money. but, they refused that.

All this means they are just saying yes to all while collecting the money as a processing fees, and then tell to costumer that file is rejected and not return single money.

Not only me there are several people those who are facing same problem.

Now, i want my 5618/- rupees back which i had paid as loan processing fees. i hope so you will look in my matter to give me justice.

Regards.

Mr. shivdatta j. gadakh
Mob. no. [protected]
Mail id: shiva. [protected]@gmail.com