[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — adjusting pmay subsidy received against loan tenure

Address: PNB Housing Finance, Ernakulam branch

I received PMAY subsidy of 1, 61, 668 on March 9, which was supposed to be adjusted against my EMI amount.

I have been requesting and requesting for the amount to be adjusted against my loan tenure but the bank keeps making one or the other excuse and refrains from adjusting it against the loan tenure.

I have still not got a confirmation email from the bank on the status of my request.

The services of PNB are the worst. Do not trust this bank for any of your housing loan needs.

Besides, despite a floating rate interest applicable on my housing loan, they are charging me 9.5% interest.

The services of PNB Housing Finance are pathetic.

Regards

Mary Christine Joy
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Apr 17, 2020
Complaint marked as Resolved 
The bank adjusted my subsidy amount against my loan tenure finally.
Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.
Apr 16, 2020
Updated by Mary Christine Joy
I got a call from PNB after putting in this complaint. However, they disappointed me again. The customer care representative took my verification details on call and placed my call on hold. After that they disconnected the call. This happened twice to me. My issue still remains unresolved. PNB Housing Finance is unreliable and I will never go to it for any of my needs in the future.
Verified Support
Apr 17, 2020
Punjab National Bank Housing Finance [PNBHFL] Customer Care's response
Dear Ma'am

This is with reference to the concerns raised for the loan account with us HOU/COC/0719/723277.
We wish to inform you that as per the regulator guidelines the interest subsidy credited to the loan account of beneficiaries through primary lending institutions resulting in reduced effective housing loan and Equated monthly installment (EMI).

However you may request for instating the previous emi amount back in the loan account. We understand from your email that you wish to keep the EMI of Rs. 18665 in the loan account.

We have made the requested changes in the account and the EMI amount of Rs. 18665 shall be payable with effect from 5th june 2020.

Further to your request with regards to the reduction in the rate of interest for your loan account, we have forwarded the request to the concerned team to check for the best possible rate that can be offered in the loan account. We shall update you within 3 working days.

We solicit your cooperation in the interim.
 
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    Punjab National Bank Housing Finance [PNBHFL] Phone
    +91 11 2335 7174
    1 800 120 8800
    Punjab National Bank Housing Finance [PNBHFL] Address
    9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi, Delhi, India - 110001
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