Punjab National Bank Housing Finance [Pnbhfl] — complain - ways of working

Address:

122002

Dear sir,

This is in reference to home loan reference no. Hou/gur/0518/529147 in the name of abhishek baranwal dated 18th may’18. I had applied for home loan in pnb housing finance ltd for amount rs.21, 35, 068 for mahira homes project at your gurgaon branch situated at sco no.391, sector -29, urban estate near iffco chowk metro station, gurgaon -122001.
I submitted all required documents to your representative mr. Bhatendru pandit and my home loan was sanctioned on 18th may 2018 at an interest rate of 8.40%. There was no further communication from officials and i had an understanding that the same has been processed by the time. Then in june’18, i got call from your representative and he said your loan was not processed and now rates have been revised to which he made me talk to his line manager mr. Amardeep singh, i asked mr. Amardeep singh that my loan has been sanctioned then the revision should not impact my interest rate to which he said either pay rs.5000 extra as processing fee or you will get the loan at 8.65%, to which i denied rs.5000 and agreed on 8.65% roi. I again had a thought that the loan must have been processed and i was unworried.
In aug’18, i again got a call from your representative that rates have been revised and you will get the loan at 8.75% now, i was shocked since its being 2 months and still it has not been dispersed. Well this time mr. Amardeep singh said now you have to pay rs.2950 + roi will be 8.75% to which i was speechless. I clearly asked him to please let me know if i should approach some other bank if there are so many internal issues in your bank. I was stuck now as builder will now impose huge fine on me if i go for another bank so i had no other option and i agreed at 8.75%.
Now yesterday i got call from mr. Manoj gupta from same branch who said that we are not getting approval for 8.75% and if i authorize him he will process the loan at 8.85%. Later he said that now your loan application has expired in the system and you have to provide fresh documents.
I do not understand what is the value of these sanction letters when such a big finance company can’t even stick to legal documents it has issued to the customers. It also questions on the creditability of the bank and its employees, they talk so harshly as if we are begging for some special favors.
Request you to please look into the matter and take necessary steps, my loan is still not processed and i am not sure whether pnb will be able to process my loan.

Regards,
Abhishek baranwal
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