Punjab National Bank Housing Finance [Pnbhfl] — Intentional Delay in issuing Foreclosure letter despite charging Rs.885/- fees for each loan account !!

Address:

4th Floor, Road No. 2, above Harley Davidson Showroom, Banjara Hills, Hyderabad, Telangana 500034

I am writing to address my foreclosure request submitted to PNB Housing Finance on August 10, 2023.
I followed the prescribed procedure by personally visiting the home branch, located in Banjara Hills, Hyderabad, Telangana, where I submitted a written request.
In addition to the written request, I paid foreclosure fees totaling Rs.1770/- for both the non-housing loan accounts.
These fees were debited from my ICICI account on August 12, 2023.

Upon submission, I was provided with two request numbers: 22545423 and 22545373, corresponding to my loan account numbers.
According to the standard process, I was expecting to receive my foreclosure letter within 21 working days. However, as of today, I have not received the requested documentation.

I have diligently followed up with the Customer Care team, reaching out almost every once a week, only to receive the same response each time: "Approval has not yet been received from the central team."
It remains unclear who comprises this central team and why there is a delay in generating the approval or foreclosure letter.
My attempts to contact my home branch, PNB Housing Finance Banjara Hills branch at Hyderabad, have been equally futile, as they seem to have no control over this matter.

I must express my immense dissatisfaction with the handling of my loan closure request.
This has been an exceedingly frustrating experience with PNB Housing Finance.
I would now like to note it to Mr.Girish Kousgi, MD and CEO of PNB Housing Finance, as well as the Nodal Officer.

Prior to submitting this formal complaint, I took the time to review other customer feedback over the internet in various forums and it is disheartening to find similar instances where requests are seemingly delayed, possibly to accrue maximum interest from customers.
I am also exploring the RBI mandate guidelines/legal avenues available to consumers in such cases.

I implore you to urgently address and expedite my foreclosure request. I await a prompt resolution to this matter, along with the receipt of my foreclosure letter.

Thank you for your immediate attention just in case.

Sincerely,
NR G