Punjab National Bank Housing Finance [Pnbhfl] — non compliance of rbi directive for passing on lower interest rate

Address: Pune

I am a loan holder from the aforesaid company since 2017. I have been constantly pursuing them for reduction of interest rate since the last one year through email & calls but they have not done anything in this regards. There is an employee deepak sharma from client retention team whose conduct is highly undesirable & not fit for this role. He has been rude & hung up my call without any resolution. They are currently charging me 9.7% against sbi which is 7.65%. They do not have any satisfactory answer when this point is raised with them. There can be a minor difference in the rates for an hfc but it cannot be so exorbitant and arbitrary. They have increase my rate of interest arbitrarily & refusing to roll back & give me a good deal. I recommend strong action against the company for charging me such a high rate & improper behaviour of their employee deepak sharma. They have not shown any interest in listening to my grievances & resolving the same hence they should be taken to task immediately.
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Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.
Verified Support
Apr 07, 2020
Punjab National Bank Housing Finance [PNBHFL] Customer Care's response
Dear Sir,

Thank you for writing to us.
We request you to provide your loan account number held with PNB Housing Finance Limited.We shall be glad to assist.

Thanks & Regards
Inbound Contact Centre
Toll Free[protected]
www.pnbhousing.com

Please excuse typographical errors, if any.
Apr 08, 2020
Updated by Priyanko Dasgupta
Loan account No.- HOU/PUN/0217/351787
 
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    Punjab National Bank Housing Finance [PNBHFL] Phone
    +91 11 2335 7174
    1 800 120 8800
    Punjab National Bank Housing Finance [PNBHFL] Address
    9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi, Delhi, India - 110001
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