Punjab Roadways — About unnecessary luggage ticket

Sir, today I traveled with Punjab roadways from Bathinda to Patiala at 15:28:26 pm having bus no. 0768 on 26.04.2022 in which conductor asked me ticket of Rs. 108 for the luggage whose weight was 10 kg only but as per the terms and conditions of prtc you can carry luggage upto weight of 20 kg at free of cost i showed the conductor terms and conditions of prtc but he denied not only to repay me but asked me to file complaint on online portal he even said that you can call the inspector as well so in last i request you to please take action against the conductor for misbehavior and for unnecessary charges
kindly grant me Rs. 108
Thanku