Punjab Roadways Transport Corporation — Not getting refund for ticket cancellation

Address:

143001

I booked the ticket for delhi to amritsar for[protected] against order no.[protected] and ticket pnr no is[protected] and i booked this ticket from the paytm and paytm ticket id is oe6nra. Its almost one year pass but i did not get refund for it last time when i booked the ticket i got the refund for my ticket almost after 8 months after registering complaint against them. I also booked ticket in month of july but bus got cancelled and i do not got refund for it also but for that i am not able to find pnr no. So, kindly help me for this and take strict action again prtc for harassing the passengers and not refunding their money.