PVR — I'm complaining about poor management

Address:

PVR Uniworld Downtown mall, Newtown, Kolkata

Last day i went to watch laal singh chadda with some of my friends and we had the worst time of our lives at PVR Uniworld Downtown mall, New Town, Kolkata
I'll list out the complaints
1.The discrepancy in the price of ticket shown in book my show app and the price of ticket at the counter left us in a lot of trouble. At the counter the ticket which was worth 79Rs in book my show was being sold at 179Rs(including a combo) and they refused us to sell the tickets excluding all the combo offers. This made it very difficult for us to buy tickets as we had limited money. No other cinema hall has different rates for people booking through app and for people booking at the counter. This makes pvr the worst cinema experience I have ever had and is compelling me to come out about this on social media and leave bad reviews about pvr
2. Since we were short of money, we bought tickets through book my show app somehow with very difficulty. The hall was empty for the most, they had no staff inside the hall to guide us to our seat numbers, so we sat somewhere at a comfortable place as we had already been so harassed. To make things worse, the staff sent a guard in the middle of the show multiple times, and we were being harassed for sitting on other seats although they were empty. We have missed significant parts of the show due to this, and we demand some kind of refund for this experience. If you are so conscious about your seats why not do all the formalities before the starting of the movie? Why disturb viewers in the middle of the show?
3. Time is very important to everyone, the 11am show started at 11:30!!! So to sum it up the customers respect, viewing experience and time none of it is worth to pvr right? 30mins ?!!! Isn't this a lot? I missed my classes do to your excessive advertisements before the movie.
All of these has made our viewing experience at pvr very terrible, and we are demanding some refund because of this. I would recommend everyone I know to never visit PVR especially at Downtown mall, newtown, kolkata. There are other very good options available. I am expecting this to reach to the authorities and necessary steps be taken, and I'm expecting to hear from them as well. I have seen a lot of movies at the theaters but never had such a bad experience as the one we had while watching at PVR.