1. The AC in the movie hall was unbearable from the start till end of the movie. Worst part is, there was no staff found to complaint about it. It was extremely cold to all o[censored]s watching the movie, especially to the elders, we literally had to leave the hall twice in between movies in order to escape the coldness and get some warmth outside in the corridor. Before pvr took over Sathyam and Spi Cinemas, they used to display a number before the start of the movie - in case of any concern regarding AC or sound, etc. But now nothing but many movie trailers before the movie starts.
2. The self checkout kiosks were very useful while watching a movie over the weekend, when the theatres were almost full. We were able to pay for the food that we wanted to buy and had to collect the food from the counter. But now, the crowd and the queues during the intermission are unimaginably long. The last 3 movies I watched at different PVR screens, I had to miss scenes 5 or 10 minutes after the break ended - not sure why you have reduced the time of intermission while the COVID situation is still very much existing. The queues are never ending that my family and I have decided to eat well before the movie, so that we don't get caught in all the hassle at your food counters.
3. Worst ever management of crowd and controlling the queues. Worst ever customer service ever since PVR acquired Sathyam and other cinemas. Probably it is time to move to other cinemas instead of PVR. Highly disappointed with your services. Was this information helpful? | 
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