Queen Design Studios — received wrong product and no refund

Address: 17 nilkanth surat gujarat, Surat, Gujarat
Website: www.queendesignstore.com

I received a wrong product from queen design studio for rs 600. It is an online clothing site on instagram. I made the purchase but the order received was totally different from the original. So i sent the mail with the screenshot to the mail id for support as per their return policy as well as i filled the form for return request on 02/12/19 bit there has been reply at all. There is only the email id through which i can contact and the instagram id but there is no reply. Please help
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    Queen Design Studios
    17 nilkanth surat gujarat, Surat
    Gujarat
    India
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