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Quikr — Cash stuck in escrow account

I transferred the amount 15849/- into the Quikr escrow account for product delivery.
The delivery got canceled.
The refund was to be refunded to me automatically.
But the money was never refunded.
I have raised multiple tickets for the same.
It is still showing under my account.
Neither can I buy anything on Quikr using that amount nor I can get it back.
It has caused me a lot of agony.
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Comments

Hi, We deeply regret the discomfort caused. Could you please share your order ID or contact details(Email and Mobile Number) and We shall connect with you shortly and address your issue. Thank you.
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Aso\'k's [Complaint's author] reply, Oct 22, 2023
[email protected]
Thank you for sharing your contact details, we shall connect with you shortly and address your issue.
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I have not received any email as of yet
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Hi Ashok, We would like to request that you check Ticket No.[protected] for more details about the refund. Therefore, we considered your ticket resolved.
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Aso\'k's [Complaint's author] reply, Dec 25, 2023
Please send me details at [email protected]
I have checked thoroughly. There is no communication about this matter
We have shared a communication with [protected]@gmail.com on 12 Oct, 2023 03:26 PM. We request that you check your spam and trash folders for the same. Thank you.
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