Quikr India — No payment received after sale

Address:560032
Website:Quickr

Hi, I had posted a premium ad[protected] and sold my product on 26th of December where the buyer has received his product and also made the cash payment to the delivery guy immediately . But I was never notified about any details from quickr guys and luckily came to know from the buyer. It's been more than a week and I haven't received the payment in my account yet. Everytime I call the customer care either they don't answer or says we did not receive the info from the logistics team. I am so disappointed with quickr and would say OLX has always given me the best experience. I am still clueless how to get the payment.
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I purchased a product through quikr and made online payment. I was told that I will get a cash back of Rs. 750 in my paytm account within 24 to 48 hours. Its been more than a week now and till now i have not got the cash back amount. I have called quikr almost 10 times from past 1 week but everyday i am getting update that it will be done within 24 to 48 hours but i am not getting the cash back amount. One of the laziest support and laziest processing. They dont even have a proper channel of escalation desk. Only executives and they dont even transfer call to manager or supervisor.

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