Quikr — Pathetic experience with quikr doorstep

Address:	560102
Website:	www.quikr.com

I am the seller for a queen sized bed and have been waiting since monday 16th may for pickup which has been delayed for one reason or another.

Initial pickup was supposed to be monday 4-8pm. I have taken holiday from office on monday for the pickup.
Some body from quickr calls me up in monday morning and says that delivery is not possible on monday and it will be done on tuesday.
So i step out of the house to for some other work. Then around 3 someone calls me and asks whether i am ready for pick up and informs me for the first time that the product needs to be dismantled.
I ask him to call at 7, to confirm pickup since i did not know how much time the product will take to get dismantled.
I do not get any call but get a sms directly at 8 saying that the i was not at home when they tried the pickup.

I dismantle the product that day and try to schedule it the next day 1-4 pm. Again i cannot go to office on tuesday.
The truck comes with one driver and 2 labourers but says that the truck is too small and they need a larger truck. This was a dismantled standard queen size bed. He goes away promising that he will schedule for someone to come early next morning.

Nothing happens next morning. I call up customer helpdesk and they say that the status for yesterday was that product was not available!! I schedule pickup for 10 to 1 pm. Again i have to stay back home for the third day.
Now when i call transport henpdesk they say they can only schedule pickup from 1 to 4 pm
I call up transport help desk at 4 and ask for details. He assures me that the pickup is on the way. I ask for drivers number and he says that he does not have that.

I keep waiting.. Nothing happens till 5 pm

I again call up transport hepldesk and this time i get the drivers number!
I call up the driver he says that he is not sure whether he will be able to pickup today! He assures that pickup will be done tomorrow morning!!

Problem is tomorrow never comes with quickr
This is really pathetic customer service from quikr