I had booked a cylinder refill theough ivr and got the booking reference number. After 08 hours of booking, i went to the agency office, the officer name is ramsukh who told me that the booking is not reflecting in the system only which i think is not possible at all. Moreover, we are full time employee and won’t be available in day time while they do delivery of cylinders. Personally when i came to collect the cylinder, this is the issue arising most of the time and they are not at all co-operative in any ways. The manager is sitting next to him and listening all conversations but he is too arrogant to solve the issue for customers. I hope this time we get proper solution otherwise we would change the company where we get at least service on time. Thanks.
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