Railyatri — railway ticket cancelled before the date of journey

Address:	Dehradun, Uttarakhand, 492006
Website:	Railyatri.in

I had booked two tickets from raipur to jabalpur up & down on 22.08.2018, for journey date[protected] and[protected], and cancelled the same on[protected] in the morning, but now they are denying the cancellation. The matter was refered to them vide complaint no. 1388311 & 1388362. They have denied, saying the agent has not cancelled the ticket. Where does the agent is involved