Rajasthan Technical University — Documents evaluation by wes

Sir it's been almost 3 years I have applied for wes verification(this is my references number3877055).but status still on hold and I need to get it done as soon as possible.Because I paid 157$ for this and didn't get the evaluation yet. So I register to rtu online process but can't login while my username and password is correct, after that I emailed but didn't get the response.
What to do I need help please help me out with this matter.
Regards