I bought 3 RAK COMPACT WALL HUNG closets from Thiruvananthapuram, Kerala in December 2016. 2 closets in it started hairline crack for a few months. No problem with its water tank and other parts. Because of COVID related lockdown I cannot report the complaint in time. Now a complaint was registered at customer care, Ernakulam, Kerala on 28/06/2021 and a technician came and looked at it. Unfortunately the bill got out of my hands during house work. However, in the closet, the manufacturing date is marked as December 2014. The technician also noticed the same. Customer care informed me that the closets could not be replaced because the bill was lost.
Please take necessary action and give instructions to the concerned to replace the two closets, because the closet has only been used for less than 5 years.
VIJAYAN S,
DEVINANDANAM,
SGLRA-135,
ST.GEORGE LANE,
KUMARAPURAM,
M.C.P.O, TVPM-695011
[protected].
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