Raksha Health Insurance TPA — All Documents submitted, claim still under process for more than 40 days

Address:

Guwahati

I have a corporate tailor made group Mediclaim with Raksha TPA, my father was hospitalized on 2nd Jan, 24 and released on 11th Jan, 24 and I had submitted all claim forms with original docs on 16th Jan, 24 after that a query arouse for which I submitted all necessary original docs on 29th Jan, 24 itself. From that day till 28th Feb, 24 my claim was 'Under Process, last documents received' and when I contact the responsible person they say its under investigation and on 29th Feb, 24 it is requiring the query documents which I have already submitted a month before. Its like I have been running circles and my valuable time is getting wasted.
Please process my claim at the earliest or I'll have to take stern action.

Member Id: O[protected]SMHQ
Claim Id: [protected]

Receiving photos attached