Raksha Health Insurance TPA — Non-settlement of health insurance claim

My corporate health insurance is with Raksha TPA, and I had applied for my claim for months and mailing them, still, claim is not passed and no response from Raksha TPA through mail is given.
I was informed once about original prescription of Doctor which was mis-placed in home by me as I shifted my place of residence and then I provided them all original documents and formalities asked by them.
Still my claim in pending and no response from their side is given to me like, it will take few more days to process or these formalities are still pending from my side, atleast they should inform something.
Please guide and help regarding same.
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    +91 12 9428 9999 [Faridabad]
    +91 22 6787 6666 [Mumbai]
    +91 80 4283 9999 [Bangalore]
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