[Resolved]  Razorpay — Collectionbazarshop.myshopify.com says payment failed while my bank says my payment is successful

I bought a chair from the above web site and looks like a fraud.
Here is the response from ICICI bank on my payment

Dear Customer,

Greetings from ICICI Bank.

Hope you and your loved ones are healthy and safe.

Your transaction of Rs 652.91 from ICICI Bank was successfully credited to the beneficiary PAYU account XXXXXXXXXXX0025 on 18/03/2021 15:46:58 with RRN[protected].

Beneficiary details are as follows:

Name : PAYU

Account No : XXXXXXXXXXX0025

IFSC Code : YESB0YBLUPI

VPA : [protected]@ybl

Msg from PAYU
Dear,

We noticed that your transaction through our payment gateway may not have completed. Please find a copy of your transaction details included below:

Merchant: clubline.online

Transaction ID: [protected]

Amount: 652.91

Date:[protected]:12:24

Phone Number: 0900XXXXXXX

We encourage you to complete your order by clicking Retry Now. This retry link is valid for 2 days.

In the rare event that you have been charged, Please contact seller at clubline.online

Regards,
PayU on behalf of clubline.online
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Aug 21, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2021
Razorpay Customer Care's response
Hi Jagdish,

Greetings for the day. Thank you for reaching out to us. We see that the above payment has been made to a different payment gateway. Hence we would request you to kindly get in touch with the concerned payment gateway to get your queries addressed.

Regards,
Sachin.
 
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