Razorpay — My money was deducted from the BOB Credit card but not refunded

Address:

Chittinagar, Vijayawada, Andhra Pradesh, 520001

My money was deducted from the BOB Credit card but not refunded when I am placing the order from the messho app but the order was not placed in the messho app. On 27th Dec 2022 at around 4 pm I tried placing the order in the messho app 978Rs money was debited from my Bank of Baroda credit card and also I got a mail from Razorpay with the payment id but has not been refunded till now Today's date is 6th Jan 2023 it is almost 10 days. I queried this with the method, but they cannot find my transaction. And also I queried BoB Customer care but they are telling me the money is not refunded till now. And also I raised disputes on the Razorpay website. My Payment_ID is pay_Kwu3n76dozebPb.