RBI — Rude activity of staffs at chennai airport and poor responsibility

Address:

Chennai, Tamil Nadu

I flied on 01.08.2015 at flight no. 6E 331 from delhi at 17.40 hrs to Chennai. while check-in I have booked three luggage. when I reached at Chennai I collected two luggages from belt and one luggage missed. immediately I informed the indigo staff who was deployed at the belt. the staff found one unclaimed luggage which was similar to my luggage, hence it was presumed that luggage was swapped. immediately the staff called him to his mobile who wrongly taken my luggage, but the mobile was switched off. the staff informed me that we have only one number of that person no other option come tomorrow. for which I replied that find out any other number if any, and find the address of Chennai, but she replied that no address and no other phone number, while I insisting to trace the any other sources, after few minutes one male person who is manager like that ( name not find, but one divya staff of indigo known him ) informed me that I have that persons’s travel agent number, but he did not called to this number, hence I dialled to that number, but no response since it was around 9 to 9.30 pm. therefore I requested that male staff of the indigo give me any kind of acknowledgment to show that my luggage was missed which is for future reference. for which the male staff immediately was starting to scold us as to ” I will not give anything you are the fool not understating me for the past half an hour, you don’t my English”. I was very humiliated, sacred and hurt by the person. one female staff namely Divya pacified me and later on repeated request they issued PIR. then I vacated the place. thereafter next day I called the staff through phone by referring the issue but very poor response from them, the did not care about the issue. later came to know one akshya and others attended me. finally after repeated call they said my luggage was received from the person who wrongly taken. I replied that direct that person to delivery my luggage at my residence, the staff replied that no such provision, I replied that you deliver the my luggage instead. for which staff replied we will not deliver, and we are not responsibility and come and collect the luggage. this was very surprised to me as the no responsibility to deliver the goods. finally I booked a private taxi to collected the luggage and spent around two thousand rupees. I reported to one Mr. Arjun manager, indigo, Chennai take appropriate steps against the staffs and provide the expense incurred for collecting my luggage. the erring person easily escaped from his liability for the act of indigo Chennai staffs. I am the innocent I have been losed money and could not get my luggage right time. this is my report. kindly take action agaist those person and the same to be inform the status of action to my mail id. reg sivakumar advocate, Chennai.