RBL Bank — Customer care executive's behavior

Address:New Delhi, Delhi

Discussed on 2nd &18th march 2017

i wrongly paid my card dues for rs.6559/ in favour of my brother's card which was not due in his account on 20th.Feb.2017.
I requested twice not to charge at least late payment charges and interest thereon at least.
But both the times your customer care executive did not
try to listen my problem.They refused to give cedit to me and not agreed to
refund it to my brother
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Please note that i applied for rbl credit card . I got all verification done at my office and residence too. I got multiple calls at office too for verification.Still i have not received the card.Please advise the reason of delay as its effecting my CBIL Score.

Please revert me asap.

Best Regards

Anirudh

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