RBL Bank — fraudulent issue

This is to bring in your kind notice that i had applied for an rbl bank cookies credit card almost 10 days ago, online that too on “card to card basis”. After verification calls and everything, i was told by the phone banking executive handling my case/application that ; one the bank’s executives will be visiting my home address for physical pickup of my documents which included duly signed and self attested adhar card, pan card and other bank credit card statement; to process my application further and thereby provide a good and acceptable credit limit to me. But to my amazement nobody has visited till date and today i got a confirmation sms that my card has been approved and issued and it will be dispatched shortly. I accessed the digital card through the link provided in the sms only to find out that the credit limit provided to me is total crap i. E. ₹35000/- only and the card image as shown digitally is also toally different from the card which is shown officially on you website under the name “cookies card”. How the hell the card has been issued without my documentation and document pickup despite of the commitment made by the executive. Secondly, i am using three cards already since last more than two years and the highest credit limit i am having is ₹1.60 lacs, and that too i am not paying even a single penny as annual fee for any of those cards. You people expect me to pay an annual fee of around ₹600 for this crap card with this useless credit limit of ₹35000/- that too for which i have been fooled around with the process and miscommunication on document pickup and also the appearance of the card has been totally different from the one on the website which is a clear case of intentional cheat on the customer by making a fool out of him. Please take necessary actions regarding this case on super priority basis or i will be forced to launch a detailed report and complaint with all the conversation screenshots, call recordings having the commitments made ; to reserve bank of india and make this unprofessional bank pay a heavy legal price for the frauds they have committed. This was the complaint email sent to them which clarifies that just to lure the customer to not lose him and extract money from him, they have not followed professionalism and not taken self attested income documents physically, and issued a card on their own randomly that too with a useless credit limit according to my income documents and cibil since they didn't took any of the documents. This further implies that they can issue cards to any third person through online means too if a fraudster tries to use my name and pan to issue and exploit a card since they don't physically self attested documents which itself is a proof of the customer's consent. This is a big security issue which is being neglected by this unprofessional bank. Please take necessary legal actions against this bank for this fraud.