RBL Bank — Pathetic service

Address:

120083

Hi,

My name is Manoj Kumar and I am working in a reputed firm in Gurgaon from more than one year. Recently I applied for a loan on "Money Tap" app. I got the approval of 1, 22000/- as my credit line. Money Tap people told me that "RBL Bank" has approved my loan and I need to submit the required documents regarding the same. Money tap was the mediocre between me and RBL.

I handed over all the required documents to the executive visited my place. After few days I came to know that my request has been declined by RBL Bank as it did not meet the policy requirements of RBL Bank. I tried to confirm the exact reason as to why my application was rejected however I did not get any satisfactory answer neither from RBL nor from Money Tap. I asked money tap to send me my Cibil report which they did. I checked the report and everything was fine.

I still do not understand why my application was declined. I have never defaulted any of my payment in my life. I am getting a salary of more than 25000/- per month. Then why am I not eligible for a loan?

RBL did the same last year as well. Their executive use to call me every now and then offering a credit card. Initially I did not show any interest but later I agreed to get a credit card. Same thing was happened at that time as well.

I am just pissed off from you guys. Please do not call me if you can't provide us the better service. Why are you wasting your own time along with mine?

I would request you to please look into the matter at the earliest otherwise I will only be left with the option of contacting Ombudsman.

Manoj Kumar
[protected]
Mangol puri, New Delhi.