RBL Bank — Supercard Credit Card

There was a transaction done on my Credit card associated with Mobile no. [protected] in the name of Mugdha Kelkar, of amount Rs. 24000. The repayment was later converted to EMI and i receive bills every month. From the date of the transaction till date (Oct 2021), i have paid almost 40k. But the DUE AMOUNT just does not reduce. One of the employees of RBL BAJAJ CARD told me that FINANCE CHARGES are added every month. But at what rate are these charges added!!!??? I pay almost 5k every month for the past 6 months minimum.

I have also sent many mails to their mail id: [protected]@rblbank.com. But every single time i get a reply that i have to send a mail from the registered mail id. In my case, it can either be my wife's or mine. And i sent mail from both. And in every mail, i furnish complete details of the card. Even then, none of my requests are entertained.

I would just like RBL BANK to inform me the SETTLEMENT AMOUNT for settling the total bill and closing my card.