RBL Bank — unable to login credit card online service & fees waiver

Address:	Mumbai City, Maharashtra, 400070
Website:	RBL credit card online service

Team,

I am not able to login my credit card online services from 27th december 2017 & on 4th jan 2018 i have started my conversation from email, as the rbl customer service agent has twice put my call on hold. 1st time call was on hold for 28 mins and next time i was on hold for about 145 mins (2.30hrs).
So one can think how pathetic is there customer care service.

Also the email team respond us once in 10 days and that too the simple template everytime, that we have started your onlince service, please login and check.
And after checking the same problem persist.
Also i was promised that the annual fee will be wavied off, if i use certain amount.
But rbl bank neither improve their customer servi ce & email service and nor they arrange a call from higher department to resolve the issue.
They act as if they got a scapegoat and now they dont want to action, just need to postponed the issue till the customer from himself give-up.

Request you to take take the matter till rbi, so that they should get to know whom they have given the license to run a banking business.