Rbl Credit Card — Undelivered Reward Points Vouchers worth Rs. 10,000/-

On 29 Feb 2020, I redeemed 42500 reward points in exchange of Van Heusen vouchers worth Rs. 10, 000/-. When I visited the store in June 2020 to redeem the vouchers I was informed that the voucher code is missing and hence the vouchers cannot be redeemed.

I contacted RBL Bank and have sent numerous emails about the issue. They prefer to ignore my grievance but keep reminding me about due date for payment. Once, I even managed to speak to a customer care person who confirmed that the vouchers have not been redeemed.