Red Tape — Dissatisfied customer

Address:

Dehradun, Uttarakhand

Hello, I bought a pair of black leather loafers(article number 7991) on dated 21.10.2014 from red tape store behind universal petrol pump Dehradun, (Uttarakhand) and the store is registered in the name o[censored]NIVERSAL ENTERPRISES. I travel to work and back home in my car the sole of your product popped out and the product was still under warranty. I went to your store and the replacement which I got was unacceptable and not inline with the company policies which were cleary explained on the company's website and the same was explained in the written format provided while purchasing the product. The same incident has occured within a month and no satisfactory answer has been provided by the store manager. I would like you to get this sorted asap. My contact details are [protected], [protected], [protected] Email : [protected]@gmail.com