Red Taxi — Not providing cab after confirmed booking

On 20/8/22 cab was booked fir 21:8/22
5.00 am ( to railway station)
At 4.50 am when ascertained they informed that there are no vehicles nearby and not arranged and read on was booked in app
Forced to arrange privately paying additional amount to catch the train thus playing havoc with time and mind
They should revamp their attitude or else stop activity

This is highly objectionable
Same thing happened in 19/6/22 as well