Reebok India — Complaint Regarding Shoes Purchased from Reebok

Address:

Pacific Mall, Shop no 21, First Floor, Subhash Nagar, New Delhi, Delhi 110027

This email is in reference to a purchase made from the Reebok store at Pacific Mall, Subhash Nagar, New Delhi 110027. I purchased two shoes in fresh (without sale) worth ₹18, 000 in August this year. I bought new shoes for the purpose of travelling however within a month of wearing them one of the pair has torn. There are holes in material of each shoe of one of the pair I purchased, despite taking good care of them.

I was really sad to experience such poor quality from Reebok. It is not the first time that I purchased shoes from reebok and I have always appreciated the quality reebok provides. It is sad to see how Reebok has degraded the quality of its products.

I returned back to India this month and on taking the shoes to the store, I was told that these are out of warranty. It is very disappointing since no one expect a defect in a freshly purchased product within such a short period of time.

I want to draw your attention to my complaint and request you to do the needful to compensate me for the same. I have attached the picture of the receipt and of the defected shoes, for your reference.

In hope of a quick and affirmative response.