[Resolved]  Reebok India — net torn of a sparingly used shoe.

Address:

Sri Ganganagar, Rajasthan

HI, Please refer to online complaint filed with reebok customer care Ree14030411 I had bought a pair of reebok shoes with MRP 5500/- approx which has been used sparingly as the no of pairs i have, really cant wear the same shoe everyday. The net of shoe has given way so soon and is torn now from one side. I had lodged a complaint to reebok customer care, so they asked me all details regarding the shoe and pics of area effected, incl a copy of bill invoice. I had provided them all details with the best of my memory as no one keeps a copy of invoice as it is highly unlikely for reekok shoes to develop a complaint, given the kind of reputation they share. More so, I had never faced any such issue in the past. However after providing them with all details they have come up with funny excuse of product out of warranty and when i asked them for details of their senior officials they have stopped responding to my mails. you are requested to please help me out in getting a replacement for this defective shoe as i feel cheated with this purchase. photographs attached showing the damaged area, shoe tongue label and otherwise intact shoe condition