I made a mistake of puchasing a shoe online. Your customer service is the worst nightmare for any customers. They are not there to help you but torture you through mental distress. The problem solving skills are none existent. You have no escalation system. All they have been trained for is to irate a customer who's already irritated to the core. Also they act like angles descended from the skies who has no world experience. Hats of to you. These kind of customer care are the reason Karen's are born.
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