| Address: | Reebok Store, Vegas Mall, Dwarka Sector 14, New Delhi |
Hello Reebok Customer Support and Representatives,
I am writing to bring to your attention a significant issue I have encountered with a pair of sports shoes that I recently purchased from the Reebok Store in Vegas Mall, Dwarka Sector 14, Delhi. The shoes, which cost me INR 6, 000, have developed a fabric quality problem within just one month of infrequent use. This is highly disappointing and falls well short of the quality standards I have come to expect from Reebok.
To give you some background, I use these sports shoes no more than twice a week for my scheduled workout days. Despite this limited usage, the lining fabric has already begun to wear off (please see the attached image for reference). This rapid deterioration not only makes the shoes uncomfortable but also raises serious concerns about their overall quality and durability.
I have made multiple attempts to contact your customer service team to resolve this issue, but unfortunately, my efforts have been in vain. Despite sending several reminders, I have received no response or acknowledgment from your representatives. This lack of communication has further compounded my disappointment and frustration.
As a loyal Reebok customer, I feel let down by the substandard quality of this product and the unresponsiveness of your customer service team. I kindly request you to treat this matter with urgency and provide an appropriate solution. I would appreciate a prompt replacement or refund for the defective pair of sports shoes, as well as an explanation for the fabric quality issue.
Please let me know how to proceed with this complaint and what steps will be taken to rectify the situation. I can be reached via email at sneha28.[protected]@gmail.com or by phone at [protected]. I hope to hear from you soon and trust that Reebok will take the necessary actions to resolve this issue promptly.
BR,
Sneha Gupta
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