I am writing to express my extreme frustration and dissatisfaction with your company's complete lack of action regarding my complaint. I purchased a pair of shoes from your brand in February, and I have only worn them twice. However, the sole of the shoe started ripping off, and now it is halfway gone. Despite registering my complaint with your customer care team multiple times, I have received no satisfactory resolution.
In every mail, your team provides me with a new acknowledgement number, but no action has been taken to address my complaint. Even after acknowledging my complaint, no one from your customer care team has contacted me. This is highly unprofessional and shows a lack of regard for your customers.
I demand that you provide me with the email address of your manager so that I can escalate this matter to the highest level. Your customer care team has failed to provide any solution to my complaint, and I have lost all faith in your company's ability to provide quality products and services.
Furthermore, I now demand a full refund for the shoes that I purchased from Reebok. The poor after-sales service that I have experienced has caused me significant inconvenience and frustration, and I do not wish to wear the shoes anymore.
I expect a prompt response from you, along with the email address of your manager.
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