Reebok India — Shoe damaged within a month

Address:	Bangalore, Karnataka, 560037
Website:	reebok

This is a complaint regarding the following item: Product: M[protected]TWISTFORM shoe Invoice no: SC2101 Purchase date: 09/09/2015 9:02pm Branch: Phoenix Mall, Bangalore Price: Rs 6, 999 Being a loyal Reebok customer, this was a repeat purchase of Reebok shoe. Having pain in my heel, I had specifically asked for a shoe with good heel support. I was shown this particular product and the salesperson strongly vouched for its superior heel cushioning. However, within only few days (less than a month) of my purchase, I started having the following two problems: 1. The heel cushion collapsed completely, offering me no support whatsoever. My heel pain has subsequently increased severely after using this shoe. 2. The shoe tilts on the side suddenly (multiple times), resulting in ligament injury. Needless to say that I am extremely disappointed and dissatisfied with this product and would like to return this. I was travelling immediately after my purchase and hence, could not return this earlier. When I went to the the purchase store as soon as I could, I did not get the desired cooperation from the store (as was promised at the time of sale) and instead was asked to write a mail to customer care (this was very surprising and annoying, resulting in time and money wastage for me). We have even tried contacting the ASM: [protected] (Parvez), but the phone number is never received. I have now been troubled enough and feel that I have made a mistake by sticking to Reebok. Kindly arrange for full refund of my money and resolution of this complaint as soon as possible. So far your shoe and your service have been completely worthless, Hoping for things to change and looking forward for a quick resolution to this. P.S. I have attached the images of relevant sales invoice as well as images of the shoe from different angles. Note, that while the exterior looks alright, the shoe cushioning is completely gone. Thanks Piyush