Infiniti Retail Limited — parts missing

senthilanand

Address:

Bangalore, Karnataka

HI,
I am senthil anand,I bought samsung RR1915CCASA Refrigerator at 27/05/2013 6.28PM on Croma retail outlet in koramangala shop.My invoice number is SLF02A[protected] and the product got delivered at 28/05/2013,at the time delivery i found the door tray is missing and i asked to the delivery person and he told me to raise the service request to customer care.I did the same and my service request number is SR[protected].After one week one samsung person visit my house and note it down the missed part details then left.Everyday i follow up the request to croma customer care they ask me to visit croma retail outlet, then i went to outlet almost 3 times,but still this issue is pending no one give me the proper status and all are blaming to others.so kindly look at this issue adn do the needful asap.

Regards,
P.K.SenthilAnand.
[protected]

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Comments

Croma Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Senthil Anand,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

senthilanand

Still it is not yet resolved.kindly do the needful as soon as possible.

Regards,
P.K.Senthil Anand